Frequently Asked Questions

You've got a full 30 days from your purchase date to make up your mind. Take your time, play some pickleball, and see how it feels. If it's not a perfect match, we've got your back!

No way! We're all about keeping things breezy. Return shipping is on us, and we'll even provide a prepaid label. No puzzles, no hassles – just easy returns.

Nope, not a chance! We don't do restocking fees here. You'll get every penny back for items that come home to us in line with our policy.

Everything's returnable within the 30-day window. We want you to shop worry-free, knowing you can always change your mind.

Easy peasy! Just hop onto our website, log into your account, and start a return. We'll take it from there and get your refund rolling as soon as we give your returned item a quick check.

We're on it! Orders are processed within 1 to 3 business days, not counting weekends and holidays. You'll get a shout-out from us when your order's on its way.

We'll send you a tracking number once your order's shipped, so you can keep an eye on it. If it seems to be taking a leisurely route, give it 48 hours to show up in the system.

We're all ears! Reach out at support@biglig.co anytime. Whether it's about your order, our products, or pickleball tips, we're here for you. 🏓✨